Return Policy

Thank you for your purchase at ToyZag.com. We are proud to offer a 30-day return policy on all of our items.

Returns

Products are eligible to be returned within 30 calendar days of your purchase. All returned products must be in new, unused, resalable condition as they were when first received.

All returns must be authorized by ToyZag accompanied by a return authorization number (RMA). Once a return is authorized, the buyer can then ship the item to ToyZag. Return shipping is to be paid for by the buyer.

Returns are to be shipped to:

TrueMax Returns

14120 Live Oak Ave

Baldwin Park, CA 91706

 

Refunds

In order to be eligible for a refund, the product must be returned within 30 calendar days of your purchase. Products must be in the same new, unused, resalable condition as they were when first received.

After your item is received, a ToyZag Team Member will inspect the product and process your refund. Funds will be refunded to the original payment method used during purchase. For credit card payments please allow 5-10 business days for refunds to appear on your credit card statement.

If the product is damaged, or the buyer has initiated the return after 30 calendar days have passed, the buyer will not be eligible for a refund.

 

Exchanges

When returning items to ToyZag, the buyer has the ability to exchange for an item of equal value. In order to be eligible for an exchange, the product must be returned within 30 calendar days of your purchase. Products must be in the same new, unused, resalable condition as they were when first received.